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For most of the internet's history, we've designed digital experiences around people. That sounds obvious, but it's worth reflecting on because it has shaped almost every decision we've made as technologists. Websites were built so humans could find information. Search engines were built so humans could ask questions. E-commerce experiences were designed so humans could compare products, read reviews, make decisions, and complete purchases. Even when mobile arrived and fundam

Something significant happened in China recently, and it deserves more attention than it has received. Two courts, both ruling the same way, established a legal precedent that could reframe how the world thinks about AI and employment. Not in some distant future. Right now. A tech company in Hangzhou tried to cut an employee's salary from 25,000 yuan to 15,000 yuan on the basis that AI could now do the job more cheaply. The worker refused. The company fired them. The court ru

We’ve spent the better part of two decades refining checkout. If you’ve worked in digital, product, or ecommerce, you’ve likely been part of that effort. Reducing friction, simplifying forms, improving payment speed, increasing conversion rates. It’s been a consistent, shared focus across industries. And for good reason, checkout has traditionally been the moment where intent turns into revenue. But I’m starting to think we’ve been solving the wrong problem. Not because check

Content strategists have spent years learning how to shape a story. We decide what to say, how to say it, and in what order. We design journeys that guide people from curiosity to action. That’s been the craft. But there’s a shift that’s already underway: We don’t control the narrative anymore. Not because content doesn’t matter but because it’s no longer being consumed the way we designed it to be. AI agents don’t read your content from top to bottom. They don’t experience y

AI agents are often talked about as helpful assistants. They're tools that save time, reduce effort, and make smarter decisions on our behalf. And they can absolutely do that. But let's remember, they only optimise for what you tell them to optimise. That sounds obvious, but in practice it creates a gap. Because most of us aren’t great at fully describing what matters to us. We give simple goals, and those goals don’t capture the full picture of a good life. The problem with

There's a particular kind of existential dread that comes with realising your entire profession might be built on a premise that's about to vanish. For UX designers, that premise is this: humans interact with digital interfaces. You design those interfaces. You make them usable, delightful, accessible, and effective. Your job is to understand human needs, cognitive patterns, and behaviours, then craft experiences that serve them. But what happens when humans stop interacting

We're standing at the edge of a transformation we've been anticipating for years, yet still don't fully comprehend. OpenClaw arrived as a working autonomous agent that moves through digital systems with purpose and intelligence. For those of us who've been watching the horizon, this isn't just another product launch. It's the starting gun for a race that will fundamentally restructure how businesses reach customers, how customers access services, and ultimately, how value flo

When organisations invest at the scale Microsoft has invested in AI, people expect the outcome to feel capable. Not perfect, but at least coherent. Something that can follow a line of thought, hold context, and occasionally surprise you in a useful way. But when people use Microsoft Copilot and come away underwhelmed, the reaction is understandable. It doesn't feel like a product that sits on top of world-class models. It often feels cautious, narrow, and oddly disconnected f

For decades, we've been sold a very specific story about how careers are meant to work. You start at the bottom, you put in your time, you climb carefully, and eventually your experience earns you a seat at the table. Seniority is meant to equal insight and tenure is meant to equal value. What I've noticed is that AI is quietly dismantling that story. Here's another prediction for 2026. What's becoming uncomfortable, particularly in large corporates and consulting firms, is t

Every year brings another wave of AI predictions. Faster models. Bigger breakthroughs. More tools promising to optimise everything. But 2026 feels different. Not because artificial intelligence suddenly becomes more powerful but because people change how they relate to it. What's emerging isn't an arms race for more technology. It's a recalibration. A quieter, deeper shift in attention, agency, and values. The question is no longer what can AI do? but how do we actually want

What if intelligence was something everyone could access? In most versions of the future, AI becomes another dividing line: those who have access to powerful systems gain advantage, and those who don't fall further behind. But there's another possibility, a hopeful one. What if every person had access to sovereign AI aligned with their values, culture, identity, language, and aspiration? This is the promise of Universal Basic AI - not as a technical model, but as a moral stan

Who ensures AI remains accountable to the people it affects? We're entering into an era where governments around the world are beginning to rely on AI not just for efficiency, but for decision-making. Some are exploring AI-assisted governance. Some are trialling AI-driven services. And in at least one country, an "AI Minister" has been appointed. A move that has sparked equal parts of curiosity and alarm. This moment raises one of the most important ethical questions of our t

What happens when machines learn to meet our emotional needs? There's a quiet revolution happening. One that rarely makes headlines but is already reshaping how we relate to each other. AI has entered the emotional domain. Some people are forming meaningful bonds with chatbots. Some are using AI companions for comfort, confidence, or coping. For many, these are lifelines. For others, they may become a substitute for relationships that nurture growth, resilience, and connectio

When intelligence becomes an industry, what gets sacrificed? There's a curious silence in the public conversation about AI. We talk endlessly about capability, efficiency, transformation - but almost never about the incentives shaping this technology, or the environmental footprint powering it. And yet, these two forces are quietly defining the trajectory of the AI era. Artificial intelligence is being built inside a capitalist system that rewards scale, speed, and dominance.

Who gets lifted by AI and who gets left behind? Every major technological shift in history has changed the distribution of opportunity. But AI is different in one crucial way: it doesn't just change what we do, it changes who gets to participate in the world that's being built. For many, AI will open doors to new careers, new businesses, and new forms of creativity. For others, it will quietly remove the pathways they've relied on for security. And if we're honest, these imp

Is AI moving faster than humans can keep up? There's a particular kind of unease that comes with watching a technology evolve faster than our ability to make sense of it. Artificial intelligence has pushed us into that space. Every month, sometimes every week, we see new system emerging. More capable, more autonomous, more deeply woven into the decisions that shape our lives. For many of us, there's a growing sense that society is being swept along by a current we didn't choo

I’m currently studying towards a master’s degree in educational sciences with a focus on digital media at FernUniversität in Hagen . It’s...

If you ask most people where AI gets its "facts" they'll guess Wikipedia, maybe news sites, or the open web at large. And that's true to...

As a people leader, one of the questions I hear is, "how do I get the most out of my team?" It's asked with good intentions, but it's the...

OpenAI isn't just an AI model builder anymore. Last month they launched a consulting business and it's poised to shake up the entire...