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How small business and government teams can adopt AI with confidence
It's easy to feel overwhelmed by the pace of AI. Every week, there's a new tool, a new model, and a new headline promising to...

Pamela Minnoch
6 hours ago3 min read


Building trusting teams: Why safe environments create stronger people
As a people leader, one of the questions I hear is, "how do I get the most out of my team?" It's asked with good intentions, but it's the...

Pamela Minnoch
1 day ago3 min read


Exploring the ethics of AI in leadership roles
Because leadership isn't just logic, it's about people. In boardrooms around the world, artificial intelligence is moving from the...

Pamela Minnoch
Jul 103 min read


Why content designers matter more than ever
Because AI is changing how people interact with the web. Users are asking questions in tools like ChatGPT and receiving instant,...

Pamela Minnoch
Jul 72 min read


Life events. Why Government needs to rethink web content now
Many years ago, I participated in a cross-agency project to create a framework for organising government website content based on life...

Pamela Minnoch
Jul 32 min read


The invisible website: Designing for journeys you'll never see
We used to map user journeys like train tracks, from homepage to service page to contact us form. Predictable, linear, carefully...

Pamela Minnoch
Jul 12 min read


What AI Search cares about
I remember when the homepage was the crown jewel of a website. The first impression. I've spent hours fine-tuning the hero image,...

Pamela Minnoch
Jun 302 min read


Why ChatGPT always agrees with you, and how to get real answers instead
Back in 2022 when I first started using AI chatbots for professional and life advice I felt seen, validated even. It agreed with me....

Pamela Minnoch
Jun 242 min read


The great AI sourdough bake-off
I hail from a country that officially recognises over 3,200 different types of bread and baked goods. In fact, the German bread culture...

Diane Sieger
Jun 194 min read


When AI isn't about augmenting jobs, but getting rid of them
Let's be honest, many of us are thinking it already. All the global reports by the big players like PwC say AI will be an enabler. But...

Pamela Minnoch
Jun 173 min read


The future of Google search: What AI mode means for the internet as we know it
Recently, Lex Fridman sat down with Google CEO Sundar Pichai for a wide-ranging conversation about the future of technology, and one...

Pamela Minnoch
Jun 165 min read


AI-powered live translation: benefits and challenges for global communication
I love Japan, and with a trip coming up later this year, I’ve been exploring the latest live-translation technology. Since my last visit,...

Diane Sieger
Jun 133 min read


How AI can help to bridge the digital divide and tackle inequality
After reading Pamela’s powerful post Digital privilege is real: how Aotearoa must harness AI and inclusion for all , I’ve been reflecting...

Diane Sieger
Jun 124 min read


Digital privilege is real: how Aotearoa must harness AI and inclusion for all
Let's not kid ourselves. Aotearoa is a highly connected country on paper. But scratch beneath the surface and you'll find digital...

Pamela Minnoch
Jun 112 min read


AI is making us more valuable: What PwC's 2025 Jobs Barometer means for the future of work
In a world filled with questions about AI's impact on jobs, PwC's latest Global AI Jobs Barometer offers a refreshing perspective. AI is...

Pamela Minnoch
Jun 93 min read


How to get your content featured in Google AI Overviews and AI Chatbots
This is a hot topic at the moment, with many people noticing declines in their website traffic. I thought I'd provide some actionable...

Pamela Minnoch
Jun 32 min read


Protecting our indigenous culture by staying away from AI? Or dooming it to be forgotten?
Reflections from a TechWeek kōrero At a recent TechWeek event, I found myself in one of those networking circles where the conversation...

Pamela Minnoch
Jun 22 min read


Skills gaps are the single biggest barrier stopping businesses from thriving in the next five years
That's the stark reality from the latest global employer survey by the World Economic Forum. But for intentional people leaders, this...

Pamela Minnoch
May 303 min read


Fresh from Copenhagen: what Danish researchers say about AI and jobs
The rise of AI tools like ChatGPT has sparked plenty of debate about their impact on jobs. Will large language models (LLMs) take away...

Diane Sieger
May 293 min read


Klarna tried replacing people with AI. Here's why they're hiring humans again
In 2022, fintech giant Klarna made a headline-grabbing move: cutting 700 roles, mostly in customer service, and replacing them with AI....

Pamela Minnoch
May 273 min read
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